Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with LB_TwoSistersOneJourney Wellness Boutique.

We want to make shipping as clear and simple as possible. Because some of our products are made-to-order, print-on-demand, digitally delivered, or fulfilled by third-party suppliers, processing and shipping times may vary depending on the product.

Please review this Shipping Policy before placing your order.

Order Processing

Physical orders may require processing time before shipment.

Processing times vary depending on:

• Product type
• Supplier
• Fulfillment location
• Production time
• Order volume
• Holidays
• Product availability

Print-on-demand and made-to-order products may require additional production time before they are ready to ship.

Processing time is separate from shipping time.

Print-on-Demand and Made-to-Order Products

Some products in our store may be produced specifically after your order is placed.

These may include:

• T-shirts
• Sweatshirts
• Hoodies
• Mugs
• Water bottles
• Tote bags
• Posters
• Wall art
• Accessories
• Other custom or printed products

Because these products are made-to-order, they may take several business days to produce before shipment.

Estimated production and delivery times may be shown on the applicable product page or during checkout.

Shopify Collective and Other Supplier-Fulfilled Products

Some products may be shipped directly from third-party suppliers, including:

• Shopify Collective suppliers
• Dropshipping partners
• Print-on-demand companies
• Other fulfillment partners

These suppliers may ship products directly to you.

Shipping times, fulfillment locations, and carriers may vary by supplier.

Because of this, products from the same order may arrive separately.

Multiple Shipments

If your order contains products from different suppliers or fulfillment partners, your order may arrive in:

• Multiple packages
• Separate shipments
• Different delivery dates

This is normal and does not necessarily mean part of your order is missing.

You may receive separate tracking information for each shipment.

Shipping Rates

Shipping charges, when applicable, will be calculated or displayed during checkout.

Shipping costs may depend on:

• Product
• Supplier
• Package size
• Weight
• Shipping destination
• Shipping method
• Fulfillment location

Some products or promotions may qualify for free shipping when specifically stated.

Estimated Delivery Times

Delivery estimates are not guaranteed delivery dates.

Shipping times may vary depending on:

• Carrier
• Destination
• Supplier
• Weather
• Holidays
• Customs
• Product availability
• High shipping volume
• Carrier delays
• Events outside our control

Please allow additional time during holidays and high-volume shopping periods.

Tracking Information

When tracking information is available, it will be sent to the email address associated with your order.

Tracking information may not update immediately after your order is shipped.

Please allow time for the shipping carrier to scan and update the package.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Name
• Street address
• Apartment or unit number
• City
• State or province
• ZIP or postal code
• Country

If you notice an error after placing your order, contact us immediately at:

LoriandBobbi@lbtwosistersonejourney.com

We cannot guarantee that shipping information can be changed after an order has entered production, fulfillment, or shipment.

If a package is returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, additional shipping or replacement costs may be the responsibility of the customer where permitted by law.

Delayed Packages

Shipping carriers and suppliers may occasionally experience delays.

Possible reasons include:

• Weather
• Holiday volume
• Transportation delays
• Customs processing
• Carrier disruptions
• Supplier issues
• Regional emergencies

If your order is delayed, please allow additional time for delivery.

If tracking has not updated for an extended period, contact us and we will help investigate.

Lost Packages

If you believe your package has been lost, please contact us at:

LoriandBobbi@lbtwosistersonejourney.com

Please provide:

• Your name
• Order number
• Shipping address
• Tracking number, if available

We will work with the applicable carrier, supplier, or fulfillment partner to investigate the issue.

A replacement or refund may depend on the results of that investigation and the applicable supplier or carrier policy.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check the delivery area
• Check with household members
• Check with neighbors
• Check apartment mailrooms or parcel lockers
• Contact the shipping carrier

If the package still cannot be located, contact us and we will help review the situation.

A replacement or refund is not guaranteed for packages marked delivered by the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• A description of the issue

We will review the claim and work with the supplier or fulfillment partner when applicable.

International Shipping

We may offer international shipping to certain locations.

International orders may take longer to arrive because of:

• Customs
• Import processing
• International carrier delays
• Local delivery services

International availability may also depend on the supplier or product.

Customs, Duties, and Import Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other government charges

Unless otherwise stated at checkout or required by law, the customer is responsible for any customs, import, or government fees charged by their destination country.

These fees are separate from the product and shipping charges paid to our store.

Shipping Restrictions

Some products may not be available for delivery to every location.

Restrictions may apply because of:

• Supplier availability
• Product regulations
• Carrier limitations
• Import restrictions
• Destination requirements

If we cannot ship a product to your location, we may contact you to discuss available options or cancel and refund the affected item.

Digital Products

Digital products do not require physical shipping.

Digital products may include:

• PDF guides
• Printable trackers
• Fitness challenges
• Digital planners
• Wellness guides
• Meal guides
• Downloadable worksheets
• Templates
• Digital bundles

Digital products will be delivered electronically using the method shown on the product page, checkout, order confirmation, or delivery email.

If you have trouble accessing a digital product, contact:

LoriandBobbi@lbtwosistersonejourney.com

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because some products enter production or fulfillment quickly, we cannot guarantee that changes or cancellations can be made after the order has been submitted.

Once an order has entered production, fulfillment, or shipment, cancellation may no longer be possible.

Please review our Return and Refund Policy for additional information.

Returns

Do not return products to our mailing address unless we specifically instruct you to do so.

Because some products are fulfilled by third-party suppliers, the correct return address may vary.

Please contact us first for return instructions.

For complete return eligibility and refund information, please review our Return and Refund Policy.

Contact Us

For questions about shipping, tracking, delivery, lost packages, or order problems, please contact:

LB_TwoSistersOneJourney Wellness Boutique

Email:
LoriandBobbi@lbtwosistersonejourney.com

Mailing Address:
LB_TwoSistersOneJourney
260 Kings Mall Ct, Box 223
Kingston, NY 12401
United States

Please do not send returns to this mailing address unless we specifically instruct you to do so.