Return and Refund Policy

Last updated: September 16, 2026

Thank you for shopping with LB_TwoSistersOneJourney Wellness Boutique. We want you to feel confident when placing an order with us.

Because our store may offer digital products, made-to-order and print-on-demand products, as well as products fulfilled by third-party suppliers, return eligibility may vary depending on the type of product purchased.

Please review this policy carefully before placing your order.

Return Window

For eligible physical products, you have 14 days after receiving your item to request a return unless a different return period is required by law or specifically stated for that product.

To be eligible for a return, your item must generally be:

• Unused
• Unworn
• Unwashed
• In the same condition in which you received it
• In its original packaging when applicable
• Accompanied by proof of purchase

Please contact us before returning any product.

Do not mail a return to our business mailing address unless we specifically instruct you to do so.

Because some products are fulfilled by third-party partners, the correct return location may vary by product and supplier.

To request a return, contact:

LoriandBobbi@lbtwosistersonejourney.com

Please include your name, order number, item being returned, and reason for the return.

Items sent back without first receiving return instructions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us within 7 days of delivery if your item:

• Arrives damaged
• Is defective
• Is the wrong item
• Is the wrong size or color because of a fulfillment error
• Is missing an item from the order

Please include:

• Your order number
• Your full name
• A description of the issue
• Clear photos of the item and packaging when applicable

We will review the issue and work with the applicable fulfillment partner or supplier.

Depending on the circumstances, we may provide:

• A replacement
• A refund
• A store credit
• Another appropriate solution

Print-on-Demand and Made-to-Order Products

Many of our apparel items, mugs, posters, water bottles, tote bags, and other products may be created specifically after your order is placed.

Because these products are made-to-order, they are generally not eligible for return or exchange because of buyer preference, including:

• Ordering the wrong size
• Choosing the wrong color
• Changing your mind
• Buyer’s remorse
• Not liking the fit
• Not reviewing the size chart
• Not reviewing the product description before ordering

Please carefully review sizing charts, colors, product descriptions, and other product information before completing your purchase.

If a made-to-order item arrives damaged, defective, or incorrect because of a production or fulfillment error, please contact us so we can review the issue.

Digital Products

Digital products are generally final sale.

Digital products may include:

• PDF guides
• Fitness challenges
• Printable trackers
• Digital planners
• Meal and wellness guides
• Downloadable worksheets
• Digital bundles
• Templates

Because digital products are delivered electronically and cannot be physically returned, we generally do not provide refunds, returns, or exchanges after the product has been delivered or downloaded.

If you experience a technical problem accessing a digital product, please contact us at:

LoriandBobbi@lbtwosistersonejourney.com

We will be happy to help you access your purchase.

Shopify Collective and Other Supplier-Fulfilled Products

Some items in our store may be fulfilled by third-party suppliers, including Shopify Collective suppliers and other fulfillment partners.

The return location, return shipping process, and eligibility requirements for these products may vary by supplier.

Please do not return a supplier-fulfilled item directly to us unless instructed to do so.

Contact us first, and we will review the applicable supplier’s return requirements and provide instructions.

Return Shipping Costs

If an item is being returned because it arrived damaged, defective, or incorrect due to an error by us or our fulfillment partner, return shipping may be covered by us or the applicable supplier.

For other approved returns, the customer may be responsible for return shipping costs.

The exact return shipping process will be explained when your return request is approved.

Original shipping charges are generally non-refundable unless otherwise required by law or the return resulted from an approved fulfillment error.

Exchanges

Because some of our products are made-to-order or supplier-fulfilled, direct exchanges may not always be available.

If an exchange is available, we will provide instructions after reviewing your request.

In some situations, the fastest option may be to return an eligible item and place a new order for the replacement item.

Final Sale and Non-Returnable Items

Unless otherwise required by law, the following products are generally final sale:

• Digital downloads
• Gift cards
• Personalized products
• Custom-made products
• Made-to-order products where the issue is buyer preference
• Clearance or items specifically marked Final Sale
• Opened personal-care products
• Opened beauty products
• Opened wellness products when return would create a health or hygiene concern

Please contact us before purchasing if you have questions about whether an item can be returned.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

If an order is delivered to an incorrect address because the customer entered the wrong information, we may not be able to provide a free replacement or refund.

Lost or Delayed Packages

Delivery times may be affected by shipping carriers, fulfillment partners, weather, holidays, customs, or other circumstances outside our control.

If your package appears significantly delayed or lost, please contact us.

We will work with the applicable carrier or fulfillment provider to investigate.

A replacement or refund may depend on the outcome of the carrier or supplier investigation.

European Union Right of Withdrawal

If an order is shipped to a customer in the European Union, additional consumer rights may apply.

For many eligible online purchases, EU consumers generally have a 14-day right of withdrawal.

Certain products may be excluded from this right, including some personalized, sealed hygiene, or digital products depending on the circumstances.

Where required by applicable law, those legal rights take priority over this policy.

Refunds

Once we receive confirmation that an eligible return has been completed and approved, we will notify you.

Approved refunds will normally be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund.

If more than 15 business days have passed after we confirm that your refund was approved, contact:

LoriandBobbi@lbtwosistersonejourney.com

Contact Us

For questions about returns, refunds, exchanges, damaged products, or order problems, contact:

LB_TwoSistersOneJourney Wellness Boutique
Email: LoriandBobbi@lbtwosistersonejourney.com
Mailing Address:
260 Kings Mall Ct, Box 223
Kingston, NY 12401
United States

Please do not send product returns to this mailing address unless we specifically instruct you to do so.